WARRANTY INFORMATION
At Leading Edge Aviation Products LLC (LEAP), we prioritize delivering cutting-edge innovations for the general aviation community.
Our commitment to customer satisfaction goes beyond the sale, offering unwavering support throughout your entire aviation journey.
Whether you're taking off for the first time, making improvements to your aircraft, or guiding your student to earning their wings LEAP stands by our products, ensuring you have the reliability and service you need to keep soaring with confidence.
Leading Edge Aviation Products LLC Warranty Policy
Leading Edge Aviation Products LLC
At Leading Edge Aviation Products LLC (LEAP), we stand by the quality and craftsmanship of our products. All goods manufactured and sold by LEAP undergo a thorough quality control process to ensure they are free of defects in materials and workmanship. By purchasing a LEAP product, you agree to the following warranty policy:
1. Warranty Coverage
LEAP warrants that all products manufactured by the company are free from defects in materials and workmanship for a period of one (1) year from the date of purchase, provided the product is registered with LEAP. This warranty is limited to the original purchaser and is not transferable.
2. Warranty Enrollment
To be eligible for warranty coverage, the product must be registered with LEAP within 30 days of purchase. Products that are not registered will not qualify for warranty services.
3. Warranty Claims
All warranty claims are subject to LEAP’s evaluation and discretion. To initiate a claim, customers must:
- File a warranty claim with LEAP prior to shipping the product.
- Ship the product to LEAP for evaluation at the customer’s expense, unless otherwise agreed upon. LEAP reserves the right to charge the customer for shipping, handling, and processing fees, as determined at LEAP’s discretion.
4. Exclusions from Warranty Coverage
The following are not covered under this warranty:
- Products that are not used according to the user manual or guidelines.
- Damage due to negligence, misuse, accidental damage, or improper handling.
- Any tampering, modification, or alteration of the product without prior written authorization from an official LEAP representative.
5. Warranty Service Process
Once a warranty claim is accepted, LEAP will evaluate the product and decide whether to repair, replace, or refund the purchase price of the product at its sole discretion. The product must be shipped to LEAP within a reasonable time frame for evaluation.
If the product remains in LEAP’s possession for more than 30 days after warranty services have been completed, LEAP will attempt to contact the customer up to three (3) times on separate days, within a 7-day period, during regular business hours in the customer’s shipping address time zone. If the customer does not respond, LEAP reserves the right to discard or refurbish the product for resale.
6. Voiding of Warranty
The warranty will be voided if:
- The product shows signs of tampering, modification, or alteration without written authorization from LEAP.
- The product is used in a manner inconsistent with the instructions provided in the product's user manual.
7. Limitations of Liability
LEAP’s liability is limited to the repair or replacement of the defective product, or a refund of the purchase price, at LEAP's discretion. LEAP will not be responsible for any incidental or consequential damages arising from the use of the product.
This warranty policy is subject to change at LEAP’s discretion. For any questions or to initiate a warranty claim, please contact our customer service team.
Effective Date: 11th day of October, 2024
Tely technologies LLC (“Tely”) warrants that all new headsets sold by Tely are free from defects in workmanship
and materials. The limited warranty provided by Tely and all implied warranties imposed by law are limited to 3
years on Solo model headsets and 5 years on ACE model headsets and the limited warranty period will
commence on the date of purchase shown on the sales receipt. The limited warranty applies only to the original
purchaser and excludes 3rd parties, including distributors, dealers, retailers, and subsequent owners. The limited warranty is not assignable and remains in full force and effect during the warranty period, as long as the headset
has been properly maintained, has not been abused, repaired, altered or modified in any way by anyone other
than Tely. The warranty is void if the Headset has been damaged due to negligence. The limited warranty
specifically excludes all taxes, shipping costs, and problems relating to 1) repairs, alterations, or modifications
not approved by Tely. 2) Abuse, negligence, or failure to properly maintain the headset. 3) Faulty workmanship
by any person, except Tely. 4) Operation of the headset except as specified in the operating manual. 5) Ordinary
wear and tear. For each claim under this warranty, the purchaser must show proof of purchase showing the
date of purchase as proof that the headset is still within the warranty period. Purchaser must contact Tely for a
return authorization number prior to sending the headset to Tely for any warranty claims. Tely at its sole
discretion may choose to repair or replace the headset or any part thereof, without charge to the purchaser. In
repairing or replacing the headset during the warranty period, Tely may at its sole discretion use new, used, or
reconditioned parts or provide a refurbished used headset as replacement. Shipping costs for warranty claims
must be pre paid by purchaser and if headset is deemed to be covered under warranty, Tely will cover standard
shipping costs of the repaired or replaced headset back to purchaser. Express shipping costs are not covered
under warranty. In the event that Tely receives a headset that is not covered under warranty, Tely will contact
the purchaser with cost options for repair. If purchaser decides to not have the headset repaired Tely will return
the defective headset as long as purchaser covers any shipping costs. Tely will attempt to contact purchaser no
more than 3 times via telephone and or email. If after 30 days of initial contact purchaser has not replied, the
headset will be deemed abandoned and Tely may keep, sell or otherwise discard the headset.
The terms in this document are the only terms that govern Tely’s warranty obligations. Tely reserves the right to
modify, at any time and from time to time in its sole discretion, any and all terms in this limited warranty. Each
such modification is deemed effective upon publication on the Tely website or otherwise.
COPYRIGHT © 2024 LEADING EDGE AVIATION PRODUCTS LLC 2024: All Rights Reserved
Proudly owned and operated in Indiana, USA